FAQs - Technical Support

I am faculty/staff/student at CMU.  How can I get technical support?

The Help Desk can troubleshoot a variety of hardware and software problems with its two tiers of technical support. In addition, computer repair technicians are available to support more complex hardware and software issues. Problems escalated to this level may be subject to time and material charges. To obtain technical support, call the Help Desk at (989) 774-3662 or visit the Help Desk Located at Park Library 101.

I need my computer repaired.  Where do I go from here?

Computer repairs, both hardware and software, are performed by IT's on-site computer technicians. To request a technician to work on your computer, call the Help Desk at (989) 774-3662 and request a work order be directed to the computer repair technicians. After a work order is put in, technicians will schedule an appointment and then work with you directly on your problem.