Carls Center Drop Off Services

We have created a convenient drop-off service to better serve our patients with a hearing aid, cochlear implants and accessory issues. While the drop-box is equipped with a tamper-resistant lock and we make every effort to ensure the security of your hearing devices, we cannot guarantee 100% security from vandalism, burglary or other unforeseen events to the drop-box.

Hearing aid drop-offs can be utilized for the following problems:

Excessive battery drain.
Lost removal filament.
Dead hearing aid.
Sound issues.
- Intermittent.
- Distorted.
- Fades.
- Noisy.
- Weak.
Clean and check.

What you need to know about Drop-off Service

This is not a same-day service.
Prior to placing hearing aids in the drop-box, put them in a sealed plastic bag or sealed envelope.
Include your name, phone number, and a description of the problem and how best to reach you.
Complete the above steps in advance at home, as there will be no envelopes, paper or pens available at the drop-box in order to minimize the risk of infection.
If you leave a hearing aid in the drop-box, we encourage you to call and notify our office.

Next steps for Pick-up Service

We will call when your hearing aids are ready to be picked up.
Park in the Loading Zone in front of the Health Professions Building and call us at 989-774-3904 to inform us you have arrived.
A Carls Center Staff member will bring your hearing aids to you at the curbside.
If payment is due, the payment will be collected at this time. Please be prepared to pay with a credit card over the phone or exact cash.
If you would prefer your hearing aids be mailed to you, insured shipping costs will apply.

Hearing aids may also be mailed to us at:

Carls Center Audiology Clinic
Central Michigan University
Health Professions Building 1101
Mt. Pleasant, MI 48859

We recommend you use a padded box (not an envelope) and insure the package.

The drop-off box is accessible 24/7 and pick-up is available Monday - Friday 8 a.m. to 4:30 p.m.