I.T. Considerations
Please view this comprehensive video resource example: Pacific Southwest MHTTC Telehealth Clinical and Technical Considerations for Mental Health Providers.
Video topics
Lighting
- Ensure proper lighting with neutral wall color for easy visualization of the face, which simulates an in-person visit.
- Avoid having a window or direct light source directly behind you as this will cause difficulty among patients to visualize your face.
Eye contact
- It is best to make as much eye contact as possible, with the face centered on the screen.
- You may have to raise the laptop or tablet with books or a stand so the webcam is positioned at eye level.
- Ensure laptop or electronic device is stable.
Environment
- Reduce ambient noise by using noise-canceling headphones and securing a quiet environment.
- Consider placing a sign outside the door marked “Telehealth visit in Progress."
- Turn off cell phone noise and calls to minimize distractions.
- Refrain from touching cell phones or other devices as this may be interpreted as it weakens provider-patient interactions.
Professionalism
- Appearance matters. Dress professionally for each telehealth visit.
- Consider wearing white coats, limit wearing patterns, avoid flashy jewelry, and wear non-glare glasses to reduce distractions.
- Reduce food and beverage intake during each appointment session.
Organization
- Consider cleaning your surroundings to seem more professional.
- Screens and curtains can always be placed directly behind you to provide a less cluttered background.
Interaction
- Introduce yourself appropriately and ensure your name is readily available for reference.
- It is vital to establish rapport with each interaction.
- Provide alternative means of contact and your phone number if technological issues appear.
- Be prepared to take adequate notes.
Technology
- Test your electronic equipment and software before each telehealth visit.
- Check to see if you have logged out of the session.
