5-7 Student Academic Division Complaint Tracking Procedures
About CMU's "Student complaint procedure policy"
This policy outlines a procedure for tracking student complaints that come to the academic colleges and academic support units.
NOTE ABOUT PDF VERSION: The PDF is the official text of the policy. If there are any incongruities between the text of the HTML version and the text within the PDF file, the PDF will be considered accurate and overriding.
- Attachments are included in the PDF file.
- Effective date of this revision: September 1, 2015
- Contact for more information: Provost's Office
The purpose of this document is to outline a procedure for tracking student complaints that come to the academic colleges and academic support units. Complaints to be resolved by the academic colleges or support units are those that are not governed by other complaint or appeal procedures. Students need to follow policies and procedures that currently exist. Those policies can be found in their Academic Bulletin (undergraduate, graduate, or CMU Innovation and Online) ( https://bulletins.cmich.edu).
DEFINITION
A complaint expresses dissatisfaction with an academic action believed to be unfair or inconsistent with policy or guidelines.
PROCEDURE
A record of complaints that are resolved at the level of the academic colleges or academic support units will be documented and retained in each academic college or support unit. Annually, each academic college and support unit will review the complaints in an effort to identify trends and to improve the learning environment. A summary of the complaints that occurred in the previous academic year will be compiled by each academic college and support unit, and submitted annually to the Provost’s Office on or before July 31. The table below serves as a template for the summary.
| Summary of Student Academic Complaints (July 1, 2015-June 30, 2016) (Name of Academic College/Support Unit) |
|---|
| Complaint Category | Number of Incidents | Summary of discussion of trends, action steps, and/or policy revision. |
|---|---|---|
| Grade or grading | ||
| Behavior of teaching assistant | ||
| Behavior of staff | ||
| Behavior of faculty member | ||
| Facilities | ||
| Other* |
* List additional major categories of complaints.
Central Michigan University reserves the right to make exceptions to, modify or eliminate this policy and or its content. This document supersedes all previous policies, procedures or guidelines relative to this subject.